Privacy Policy

Last updated: 18 October 2026

Your privacy matters to us. Latch is a product of Mumford Technology LTD ("Latch", "we", "us" or "our"). This policy explains, in plain English, what personal information we collect, why we collect it, and what we do with it — across our website and the Latch app.

Who we are

Latch is a trading name of Mumford Technology LTD, a company registered in England and Wales (company number 11034245). For anything to do with your privacy, you can contact us at support@latch.ooo.

What we collect and why

We rely on different legal grounds depending on the situation — usually because we need the information to provide the service you or your property operator have asked for, because it's in our legitimate interests to run and improve Latch, or because you've given your consent (for example, for optional marketing). The information we collect may include:

• Account and contact details — such as your name, email address, phone number and the organisation you belong to — so we can create and manage your login and provide the service.
• How you use the app — such as device information (type, model, operating system), approximate location (city or country, worked out from your IP address), app activity and push-notification tokens — to keep the app working and secure and to send notifications you've asked for.
• Things you send through the app — such as photos and descriptions you add to a repair request or a task — so the people looking after your property can act on them.
• Messages and support — what you tell us when you get in touch — so we can respond and keep a record.
• Website and demo requests — such as your name, work email, company name, phone number and message — so we can respond to your enquiry.
• Marketing preferences — where you've opted in or where we're otherwise permitted to keep you updated.

Information operators put into Latch

Property operators (such as co-living and letting businesses) use Latch to manage their properties and residents. When they do, the operator decides what personal information to put into the platform about their applicants, residents and contacts — for example tenancy records, payment details and supporting documents. For that information, the operator is the data controller and Latch acts only as a data processor, handling it on the operator's instructions to provide our service.

This policy doesn't cover how your operator chooses to use that information. If you're an applicant or resident, please refer to your operator's own privacy notice, and direct any requests about that data to them.

Cookies, analytics and similar technologies

Latch uses a small number of cookies and similar technologies:

• Strictly necessary — to keep you securely signed in and to keep the service working. These don't require your consent.
• Security — we use Google reCAPTCHA to protect our forms from spam and abuse. This means some device and usage information is sent to Google, in line with Google's own privacy policy.
• Analytics — we use analytics and product-usage tools (including tools that record how people interact with the app) to understand how Latch is used and to diagnose problems and improve it.

We'll ask for your consent where the law requires it.

Who we share information with

We don't sell your personal data. We share it only with service providers who help us run Latch, and only as far as needed. These fall into categories such as:

• cloud hosting and storage providers;
• payment and direct-debit processors;
• email, SMS and notification providers;
• identity and right-to-rent verification providers;
• analytics and error-monitoring providers;
• AI providers that help staff word or sort what they're given, such as a repair request or a resident's evacuation needs. They keep no copy and don't train on it, and a person checks every suggestion;
• accounting providers.

We may also share information where we're legally required to — for example to comply with a legal obligation, court order, or request from an authority.

Where your information is held

We're based in the UK and aim to keep your information within the UK and Europe. Some of our service providers are based elsewhere, so your information may be transferred outside the UK. Where that happens, we take steps to make sure it's protected to a similar standard — for example by relying on UK-approved transfer safeguards.

How long we keep it

We keep personal information only for as long as we need it to provide the service and meet our legal obligations. How long that is depends on the type of information and why we hold it. Where we process information on behalf of an operator, they decide how long it's kept, and we delete or return it when our agreement with them ends.

How we keep it secure

We take the security of your information seriously and use appropriate technical and organisational measures — such as encryption and access controls — to help protect it. No online service can be guaranteed completely secure, but we work hard to keep your information safe.

Your rights

You have rights over your personal information, including the right to access it, to correct it, to delete it, to object to or restrict how we use it, and to ask for a copy to reuse elsewhere. Where we rely on your consent, you can withdraw it at any time. To exercise any of these, email us at support@latch.ooo.

To delete your Latch account and the personal information we hold about you, use our account deletion request page, which explains what we delete, what we have to keep, and how long it takes.

If you're unhappy with how we've handled your information, you can complain to us directly, and you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

If you're an applicant or resident asking about information your operator put into Latch, please contact your operator — they're responsible for that data.

Changes and contact

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. For anything to do with your privacy or this policy, contact us at support@latch.ooo.