Delete your Latch account

What we delete

When we action your request, we delete the personal information we hold about you as a Latch user:

• your Latch login and credentials;
• your name, email address, phone number and profile details;
• your app settings, preferences and push-notification tokens;
• device and app-activity records we hold against your account;
• any demo or contact enquiries you have sent us through this website.

What we keep, and why

• Information your operator put into Latch. If you're an applicant or resident of a property operator that uses Latch, that operator decides what information about you is stored — for example tenancy records, payment details and supporting documents. For that information the operator is the data controller and we only act on their instructions, so we can't unilaterally delete it. We will pass your request on to them and tell you who to contact.
• Records we're legally required to retain — for example financial and transaction records we must keep for tax and accounting purposes. These are kept only for as long as the law requires, and are not used for anything else.
• Backups. Deleted data can persist in encrypted backups until those backups age out of our normal rotation. It is not restored into the live service.

How long it takes

We'll acknowledge your request within 5 working days and complete the deletion within 30 days. We may need to confirm your identity first, so please use the email address associated with your Latch account. If we can't identify an account from the details you give us, we'll come back to you.

For more on how we handle personal information, see our Privacy Policy.